AOX1 LLC does not accept refunds or exchanges for change-of-mind purchases or for incorrect selections made due to failure to review product descriptions. We provide comprehensive product information to help customers make informed purchasing decisions.
It is the buyer’s responsibility to verify that the correct product options — including any applicable size, color, or customization details — are selected before completing checkout. AOX1 LLC cannot be held responsible for errors resulting from incorrect choices or insufficient detail provided for custom orders.
If you have any questions about a product before purchasing, please contact us via our website before completing your order. We are happy to help.
By completing a purchase with AOX1 LLC, you acknowledge and accept the terms outlined in this policy.
Sale Items
All sales on discounted or promotional items are final. No refunds or exchanges will be issued on sale items.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has not yet been fulfilled, we will cancel it and issue a full refund.
Delivery Delays
AOX1 LLC does not issue refunds for orders that arrive later than expected. Processing times exclude weekends and public holidays. We are not responsible for carrier delays or for items that do not arrive by a specific date, including birthdays or holidays.
Fraud Prevention
All transactions are subject to review by our payment processor’s fraud detection system. AOX1 LLC reserves the right to cancel and fully refund any order flagged as potentially fraudulent, without obligation to provide further explanation.
If you believe your order was canceled in error, please contact us at mail@aox1.com.